Conciliation is a voluntary, consensual, non-binding process in which a Neutral facilitates conflict resolution by clarifying issues and serving as an intermediary for communication between the parties.  While conciliation is a form of mediation, it is generally more informal and less structured than mediation.  Conciliation can often have a focus toward relationship building between the parties, who might not be in a legal dispute, but rather need to take preventative measures before a bigger dispute arises.